Finally got our PHEV back from the Mitsubishi Dealer (Rockingham Mitsubishi) yesterday, now with new Traction Battery installed. It's been a long saga.
The battery compartment did indeed get water in it, through a drain hole that had lost its plug. The cause of the problem was discovered by an independent investigator (
Rod Style) we hired to look into the problem. He established that the underside of the battery container has 6 round drain holes ~25mm in diameter, 3 down each side of the underside, each of which should be sealed with a plastic plug. He also found evidence of accidental damage resulting in one of these plugs being dislodged so we were able to claim the cost of replacing our traction battery through our insurer. As the insurer had recommended this investigator to me, they couldn't really dispute his conclusions! That said, our insurer, RAC WA were very good overall, providing us with good phone advice and support as well as accepting the claim when I submitted it.
This photo shows the hole that was missing its plug (together with scrape marks suggesting how it had gone missing):

- PHEV Battery underside - hole missing its plug
- phev-traction-battery-underside-plug-missing.png (1.23 MiB) Viewed 2227 times
This photo shows a wider view of the underside of the traction battery, with the missing plug just below and to the right of the centre of the photo:

- PHEV Battery underside overview
- phev-traction-battery-underside.png (796.33 KiB) Viewed 2227 times
Now, if you own an Outlander PHEV, please pay attention to the next few paragraphs, they may save you a lot of money one day:
The plug was missing because of accidental damage to the underside of the vehicle. This occurred about 3 years ago when I accidentally drove over a low brick wall separating two carparks at different levels. I didn't know the wall was there until I'd clunked over it

Hitting anything on the underside of your PHEV could conceivably cause one of these six plugs, allowing water to enter your traction battery container.
If you own a PHEV and damage the underside of your vehicle, don't just take a quick look for obvious damage and sigh with relief when you don't see any, look for each of the 6 plastic drain plugs in the bottom of the battery container and make sure they haven't been dislodged!. If necessary, get your vehicle over a pit or up on a hoist. As far as I am aware, the normal Mitsubishi service routine
does not include checking that these plugs are present despite the potential for water ingress resulting in expensive damage to your traction battery. I hope to get this changed.
Anyway, Mitsubishi determined that the traction battery needed to be replaced and RAC agreed to pay for it. A battery was finally ordered from Japan in the first week of August and a week or so later, I was advised it would arrive in early
December! I immediately contacted Mitsubishi Australia (MMAL) who initiated a "case" for me to investigate. The battery ended up arriving last week (mid-October) so maybe my complaining to MMAL sped things up; I don't really know as they never actually said anything definitively about that.
In parallel with this, I had advised Rockingham Mitsubishi that I wished to keep the old battery to salvage any serviceable cells from it. As the vehicle has remained driveable throughout (albeit in crawl mode, with lots of dashboard alarms), it has been my belief that the water ingress is more likely to have damaged some of the celltop circuitry and/or other BMS electronics within the battery container, rather than the cells themselves.
The Mitsubishi Dealership service manager initially agreed with my request to retain the old battery but was apparently overruled subsequently. I was advised that "for safety reasons" the old pack would need to be disabled and destroyed. I responded by raising another case with MMAL. They initially took the same line, that I couldn't take the battery because it was dangerous. I responded saying that they are removing a battery that I own and that I would take responsibility for my own safety by arranging for appropriate experts to transport and dismantle the old pack. I had previously contacted Daniel at
evShop in Balcatta, who advised that they've worked on many Mitsubishi traction battery packs and have the expertise to dismantle ours.
There were a couple more email exchanges with MMAL in which I pointed out that my Consumer Rights under Australian Law would be infringed if they kept and destroyed my battery. They eventually relented, sending me a formal "important safety notice" detailing the many ways I could electrocute myself if I wasn't careful but acknowledging that I was keeping my battery pack.
The following photo shows the very friendly and professional "Jean" from
United Tilt Tray Service loading the old traction battery (in the very sturdy shipping container the new one arrived in) onto his truck for transport to evShop.

- Jean loading old PHEV battery
- old-phev-battery-jean-loading-on-truck.png (1.57 MiB) Viewed 2227 times
Daniel at
evShop has advised me that they've made a start on my battery and will work on it during spare time over the next few days. Hopefully I'll soon find out what exactly the water damaged.
I'd like to thank RAC WA for supporting us and accepting the claim, Rod Style our investigative sleuth, Daniel and Lisa at evShop for advice and help with our old battery, Jean from United Tilt Tray Service for his prompt, friendly professionalism in picking up and transporting our battery and Rockingham Mitsubishi, particularly the Service Manager Brooke, for being very patient with a demanding and pernickity client who wouldn't take "no" from her "higher ups" for an answer!
Sorry it's such a long post, but hopefully this description might help someone else some day.
Cheers,