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Carwings connectivity

Posted: Sat, 02 Feb 2019, 12:35
by undy
I'm struggling with this, help welcome. The problem relates to 2012 model LEAF that I bought used a few weeks ago.

I have (from NIssan) a user id/password for CARWINGS, a logon and password for the LEAF portal (http://owners.nissan.com.au/portal) and I also have an account on NissanConnect (https://www.nissanconnect.com.au).

I can connect to both the NissanConnect and the LEAF portals using the respective logons/passwords.

On the car I try to set the user id and password, but after a (realistic) delay, I get a message (screen and voice) - to use service, you need to create an account. I've tried that multiple times with both the CARWINGS credentials and the LEAF portal credentials.

On my phone I have the NissanConnect app through which I can access the NissanConnect website but it can't connect to the car (which is configured as a Pulsar as LEAF wasn't an available model). It asks me to pair with the car using Bluetooth even when the car is already paired. I can see that (in the US) there is a distinct app for the LEAF, but I'm geo-blocked from that.

Any bright ideas for things to try over the weekend before I get back to Nissan ?

Re: Carwings connectivity

Posted: Tue, 05 Feb 2019, 12:49
by reecho
Has the telematics module been changed?

Re: Carwings connectivity

Posted: Tue, 05 Feb 2019, 13:01
by Bryce
Hi there-has the old 2G SIM been changed to 3G? (Nissan were contacting owners and doing this for free a couple of years ago).
Cheers
Bryce

Re: Carwings connectivity

Posted: Sun, 17 Feb 2019, 08:27
by undy
reecho wrote:
Tue, 05 Feb 2019, 12:49
Has the telematics module been changed?
I don't know, from the potted history the previous owner gave me, I think not.

Re: Carwings connectivity

Posted: Sun, 17 Feb 2019, 08:28
by undy
Bryce wrote:
Tue, 05 Feb 2019, 13:01
Hi there-has the old 2G SIM been changed to 3G? (Nissan were contacting owners and doing this for free a couple of years ago).
Cheers
Bryce
Yes and I'm fairly happy that it has been activated - it looks as though the car now connects to something when attempting the authorisation.

Waiting on Nissan, thanks for the suggestions.

Re: Carwings connectivity

Posted: Wed, 06 Mar 2019, 12:34
by plnEV
I don't believe that NissanConnect and Carwings are available or supported by Nissan in Australia!